In Alpha’s nearly twenty-year history nothing has been more important to us than the well-being of our family of pets, clients and staff. In the near-term we all have to work together and share the responsibility of keeping us safe and healthy.
In response to Covid-19 we have established these new policies and guidelines to safely provide the daycamp, walking and sitting services you rely upon and your pets love.
We are open
We re-opened and resumed regular services on Monday June 1, 2020 after several weeks of preparation, training, and cleaning.
All employees will be provided with a supply of face masks, hand sanitizer, wipes, leashes and poop bags. We have established a safety protocol recommended by health officials that involves a combination of social distancing, covering our faces, cleaning our hands as well as surfaces we come into contact with while in the home or the workplace.
Any employee who develops symptoms will not be allowed to report to work and should instead self-isolate, seek testing and medical treatment. Alpha will follow the state and CDC guidelines to manage the employee’s return to work.
Our new safety protocol is designed to minimize our footprint, (literally and figuratively) in your home and sanitize surfaces we come in contact with like doorknobs, brushes and cat litter scoops.
Clients must provide a sink and soap for their pet sitter/dog walker to use if needed. If you are home when we arrive please maintain proper social distancing and wear a mask.
Dog Walking & Doggie DayCamp
If possible please leave collars and harnesses on your dogs. Otherwise please leave them near the door we use. We will use our own leashes and poop bags.
If your dog wears a pinch or choke collar, or a gentle leader DO NOT leave it on if your dog is unsupervised.
Pet Feeding & Care
Please leave dry pet food in an airtight container as well as unopened canned food on the kitchen counter.
If we’re providing canned food over multiple visits please leave a fork (we will clean with soap and water) and a piece of foil, plastic wrap or preferably a reusable plastic lid.
Please leave any supplies we may need – medication, brushes, cat litter, scoop etc – out for us on a counter or near the litter box.
New Client Meetings
As part of our strategy to limit in-person client contact, when appropriate we will schedule client meetings using a video calling app like FaceTime, Skype or Zoom. Afterwards we will email you a completed copy of your new client paperwork ready for you to review and sign. Keys can be provided to us using a lockbox.
We recognize that for safety reasons some pets are not good candidates for this approach and will require an in-person meeting. We will continue to be available for in-person client meetings however social distancing and face coverings will be required. At our discretion we may charge a $22 fee (the same price as a single 30-minute visit) for in-person meetings.
If you suspect you’ve been exposed to Covid-19 or have symptoms consistent with the illness please contact us right away to cancel your visits. There is no penalty for cancelling a visit due to Covid-19. You can cancel by phone, email or by signing into your account here, then click on the reservation -> modify/cancel.
According to the CDC and WHO there is no evidence that companion animals, including pets, can spread COVID-19 to people or that they might be a source of infection in the United States.